Growave is an app designed for the modern merchant who is seeking a balance of functionality, scalability, and automation. As one of the premier marketing apps, Growave comes packed with all the features Shopify Plus merchants need to create an engaging experience with a measurable and evident upside.
One of the reasons why we at Growave have been so successful is that we love speaking with our merchants and once in a while we learn a particularly important lesson from them. One merchant in specific sat down to speak to us and they described their experience with Growave.
What we learned from our Merchants
What began as a humble boutique business grew to new heights with a steadfast focus on the fundamentals. They separated themselves from their competitors with their high-quality standards and by creating lasting impressions. It was clear that loyalty was possible and their customers expressed their desire for a loyalty program. They exercised their first loyalty program but encountered a few issues.
During their humble beginnings they used a manual loyalty program which had its obvious disadvantages. Their clerks would have to manage each loyalty transaction by hand which implied a constant struggle and a plethora of issues to boot. Nonetheless, they noticed strong engagement with their loyalty benefits which substantiated a loyalty program as a long-term solution.
As they gradually grew and expanded operations they opened new locations, warehouses, and a successful e-commerce store. With hundreds of daily orders and multiple sales points their outdated loyalty program was outdated and proved to be no longer viable. This is when they decided to choose Growave and these are the reasons why.
They suggested reasons:
- Automation: Having to process potentially hundreds of loyalty transactions a day was a real mountain to climb, especially for their staff. Being able to automate the whole process proved to be a major improvement. “It basically ran itself”
- Feature Set: They suggested that tiers were particularly difficult to find at the time, and Growave had “everything they needed”. Growave was also a comprehensive program that enabled them to implement a variety of different strategies and had extensive controls.
- Unified Database: No matter where customers were shopping, they were able to access their loyalty benefits with ease. This also meant that customer data was all centralized and manageable from one location.
- Omnichannel Integration: At first they didn’t really value omnichannel integration as it all began with one brick-mortar store. It’s when they began scaling operations that the realization occurred and highlighted the importance of omnichannel integration.
- Design and Functionality: They also mentioned how Growave enabled them to design an interactive program, something befitting their standards. As each new Growave feature rolled out, they were quick to integrate them which further enhanced their store. “We love that Growave is constantly evolving”
- Reliability and Security: Through the many years that they used Growave, they rarely had any issues. On the rare occasion that there was a complication, we were immediately available to resolve their issue. They also suggested that one person was able to manage Growave on their own, even at an enterprise level, demonstrating how intuitive the controls are.
- Measurable Results: What truly validated Growave was the “obvious financial benefit.” They reach what may seem like astronomical returning customer rates as high as 90% with a clear increase in customer lifetime value.
How Growave is Built for Enterprise Businesses
Growave is an all-in-one marketing solution that helps Shopify merchants tackle critical e-commerce functions such as social proof, customer loyalty, social sharing, referrals, and social media engagement. Each one of Growaves apps come packed with comprehensive controls designed to enable businesses to craft their own unique strategy.
Growave is built for enterprise level merchants, enabling businesses with high-volumes to handle their customer transactions with confidence. Our comprehensive feature set ensures a complete marketing strategy with measurable results. We automate the entire process, reducing the hands involved, and ensuring that your app operates efficiently.
1. Flexible Checkout Extensions
With Growave you can place the right feature at the right time to ensure engagement. Customers can redeem points, observe authentic reviews, and track potential points all on checkout pages. This enhances the functionality of your apps, placing them at strategic points in the customer journey.
- Redeeming points at checkout has never been easier with quick and easy to use features
- Place authentic reviews at moments of high impact and encourage customer confidence
- Highlight potential point earnings by placing point summaries at checkout
2. Advanced Loyalty Features
Growave is one of the most advanced loyalty programs with comprehensive controls, analytics, design and more. Creating a transformative customer experience and track your customers every interaction. Use your loyalty rewards in combination with other apps to generate strategic interactions. Analyze and adapt your loyalty program and advance your strategic goals.
- Create dedicated loyalty pages and highlight all the benefits of your loyalty program
- Combine your loyalty rewards with sharing, follows, reviews, subscriptions and much more
- Integrate rewards pop-up features and ensure an engaging experience
3. Shopify Flow Integrations
Seamlessly integrate Growave apps into Shopify Flow. This enables merchants to personalize their customers' shopping experience based on their behavior. You can set up automatic trigger events and craft highly personalized flows.
- Rewards customers when they reach tier thresholds with exclusive offers
- Re-engage customer when their Wishlist items go on sale or are back in stock
- Incentivize reviews with targeted rewards
4. Klaviyo Integration
Klaviyo is renowned for their email and sms automations, which enable merchants to craft high converting messages at moments in the customer journey where they can have the most impact. Growave features one of the most robust Klaviyo integrations in the Shopify ecosystem, with the ability to integrate reviews, wishlist reminders, and loyalty rewards. The combination of Growave and Klaviyo makes for an excellent pairing as they serve crucial e-commerce functions and benefit from their dual effect.
- Leverage rewards, review, and wishlist data to craft high impact messaging
- Enable push event triggers to craft high converting promotions
- Create advanced segments with dynamic personalizations
5. Shopify POS Integrations
Our Shopify Plus merchants are rarely just online stores, and may have multiple physical sales points. With Growaves POS integrations, you can ensure that your customers have quick and easy access to their loyalty benefits wherever they may be. Growave makes sure that our merchants have a fully integrated experience that fits their needs, no matter what sort of organizational structure they may have.
6. Headless API, SDK
Enterprise level merchants often have very specific goals, larger tech stacks, and complex operations with multiple working parts. With our no brainer API and SDK toolkits, merchants can easily integrate Growave into their operations and build robust implementations.
- Fully documented and easy to use API enables you to build powerful integrations
- Smooth data exchange between Growave and external applications
- Built for scalability and security, capable of handling most demanding integrations
7. Reliable Customer Support
Security, quick resolution, and expert support are a must when dealing with enterprise level merchants. Even small hiccups when dealing with such large sales volumes can have a major impact and so reliable customer support is a reasonable demand. Growave offers world-class support around the clock and features some of the most dedicated services to its Shopify Plus merchants.
Security & Data Protection:
- GDPR Compliant
- No third-party data sharing
- Protected from unauthorized access
24/7 World-Class Support:
- Enterprise Success Manager
- Platform Implementation Manager
- 24/7 Priority Technical Support
Expert-Led Migration:
- Custom Migration Plans
- Dedicated Experts
- Smooth Transition, No Disruption
